Privacy Policy | Palletise

1. Who we are

Palletise Ltd (“Palletise”, “we”, “us”) is a UK-registered company based at Charter House, Norbury Street, Stockport, SK1 3SH. We operate a wholesale, liquidation, returns and clearance marketplace together with Palletise Academy.

2. Data we collect

We may collect and process the following categories of personal data:

Identity and contact details (name, email, phone, business address).
Account credentials and transaction history.
Stock submission details, manifests and photographs you provide.
Delivery and payment information necessary to fulfil orders.
Communications you send us and technical usage data (IP, cookies, device).

3. How we use your data

To register and administer your account and trade account.
To process orders, deliveries and payments.
To value, collect and list stock you submit for sale.
To respond to enquiries and provide customer support.
To send service updates and, where you have consented, marketing.
To comply with legal, tax and regulatory obligations.

4. Lawful basis for processing

We process personal data under the lawful bases of contract, legal obligation, legitimate interests and, where relevant, your consent. Where we rely on consent you may withdraw it at any time.

5. Sharing your data

We share data only with trusted partners necessary to deliver our service — for example payment processors, pallet and parcel carriers, and hosting providers — and where required by law. We never sell your personal data.

6. Data retention

We retain personal data only as long as necessary for the purposes set out above and to meet legal, accounting and tax requirements.

7. Your rights

Under the UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to data portability. To exercise any right, contact us using the details below.

8. International transfers

Where data is transferred outside the UK, we rely on adequacy regulations or appropriate safeguards such as Standard Contractual Clauses.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.

10. Contact

To ask about this policy or your data, email hello@palletise.co.uk or write to Palletise Ltd, Charter House, Norbury Street, Stockport, SK1 3SH.