Privacy Policy

Palletise Ltd (“Palletise”, “we”, “us”) is a UK-registered company based at Charter House, Norbury Street, Stockport, SK1 3SH. We operate a wholesale, liquidation, returns and clearance marketplace together with Palletise Academy. Palletise Ltd is the data controller for the personal data described in this policy.

We may collect and process the following categories of personal data:

• Identity and contact details (name, email, phone, business address).
• Company and trade account details, including VAT numbers and verification documents.
• Account credentials and transaction history.
• Stock submission details, manifests and photographs you provide.
• Delivery and payment information necessary to fulfil orders.
• Quiz, stock-finder and stock-alert preferences you choose to share.
• Communications you send us and technical usage data (IP address, cookies, device and browser information).

• To register and administer your account and trade account.
• To process orders, deliveries and payments.
• To value, collect and list stock you submit for sale.
• To operate stock alerts, watchlists, shortlists and saved searches you create.
• To respond to enquiries and provide customer support.
• To send service updates and, where you have consented, marketing communications.
• To analyse and improve the website and marketplace.
• To comply with legal, tax and regulatory obligations.

We process personal data under the lawful bases of contract, legal obligation, legitimate interests and, where relevant, your consent. Where we rely on consent — for example for marketing emails or non-essential cookies — you may withdraw it at any time without affecting the lawfulness of processing carried out beforehand.

We share data only with trusted partners necessary to deliver our service — for example payment processors, pallet and parcel carriers, and hosting and email providers — and where required by law. Each partner is bound by contractual obligations to protect your data. We never sell your personal data.

We retain personal data only as long as necessary for the purposes set out above and to meet legal, accounting and tax requirements. Trade account verification documents are retained while your application is assessed and for a reasonable period afterwards; account and transaction records are kept in line with HMRC requirements.

Under the UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to data portability. To exercise any right, contact us using the details in the contact section below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Where data is transferred outside the UK, we rely on adequacy regulations or appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction, including encrypted connections, access controls and row-level security on account data.

We may update this policy from time to time to reflect changes in our services or legal obligations. The “last updated” date above shows when it was last revised.